FAQ

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Payment and Shipping

 

We accept Paypal for all our purchases. Once we received your order and payment confirmation, items will be shipped within 1-2 business days of receiving order.  For domestic orders we offer USPS Priority Mail services.  Deliveries will take approximately 7 – 10 for Priority Mail.  For orders to Hawaii it may take additional 3 days.  All orders are shipped directly from California.

 

For international orders please email us to get shipping quotations. 

Email address: paulinpodesign@gmail.com.

 

Sales Tax

 

 All shipments to California residents will be charged a sales tax of 10.5%.

 

Secure Ordering & Payment Options

 

We provide secure ordering via our service provider host. For payment option we use Paypal to ensure customer satisfaction and privacy assurance.

 

Returns & Refunds

 

Please contact us within 15 days of receiving the items to get authorization code for items to be returned.  Items may be returned for exchange, credit, or refund of the product purchase price if they are in their original good condition.  Return items must be sent within 5 days after receipt of authorization code, and we process the exchange or refund after we receive the returned item.

 

For damaged items please retain the original packaging, after we received the damaged item it will be repaired or replaced.  Buyers are liable for shipping and handling charges incurred in the return and reshipping process.

 

Privacy Statement

 

We collect certain personal information such as name, postal and email addresses, and telephone numbers from customers in order to fulfill their requests and orders.  We respect the privacy of our customers and visitors of our website; we do not share any personal information with other companies or any unrelated third party for marketing purposes.

 

If you have any suggestions or if we may be of further assistance to you, please do not hesitate to contact us, your feedback is important to us!